FREE UK DELIVERY WHEN YOU SPEND £40

CUSTOMER SERVICE

a little more information about offers, orders and other things

Hopefully this information should clear up any questions or queries which you may have. However, should you still need some more information or clarification, please get in touch.

Plain Lazy (Holdings) Limited are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at hello@plainlazy.com.

Making a purchase could not be easier. Just browse our website, click on any items that you wish to buy. To add items to your cart, select the required size and click on 'Add to Cart'. When you are ready to check out click on the 'Cart' link in the top right header next to the search bar. Here you can check that the items/sizes are correct on your order, then select Pay Now. If you have any discount codes you can add them here to the 'Redeem Discount Code' box, click 'Apply Coupon' and the basket value will re-calculate automatically. To continue your purchase click on 'Proceed to Checkout' and you will be asked for a few details that we need to process the order. Please double check that all your order details (sizes / quantity / delivery address – including your postcode) on your e-mail receipt are correct. Unfortunately we are not liable for orders that go missing if any of the delivery details have been provided incorrectly. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.To shop online at Plain Lazy.com you must be over 18 and pay with a valid credit card accepted by us. We accept payment on the following credit cards; Visa and Mastercard. You can also pay for your order via PayPal. You can send your credit card information to pay for your order via phone or snail mail if you prefer. If you are shopping online from outside the UK, place your order and your credit card company will then convert the transaction to US Dollars or your own currency.Garment labeling: please be aware that whilst the photographs of our garments are correct at the time of taking them, the label sets can vary and may differ from the photographs, some may be printed in the back neck rather than labelled.

We use Paypal to ensure that your details are protected and we do not store credit card details nor do we share customer details with any 3rd parties. If you would like to read our detailed privacy policy, you can do so here.

Postage is free for UK orders sent by 2nd Class post/standard delivery. We use Royal Mail and courier services for our deliveries. There is also an option to pay an additional £4.50 to have your order sent via Royal Mail 1st Class post.
International delivery is charged at £12.50.
PLEASE NOTE: Orders returned to us undelivered by the Royal Mail or overseas postal services may incur additional re-delivery charges.

We dispatch your order as quickly as possible, usually within 2 business days (although this may be longer during busy periods such as Christmas and during any special offers - see below). Bean bags and canvases can only be shipped to a UK address - please allow 7 working days for delivery.

If your item is not in stock, we will call or email you with the option of keeping your order on back order, changing the item to something else or refunding the item. This is why it is important to key in your correct contact details.

For orders made from the UK or the European Union, 20% VAT is included. This will be displayed as 'Tax' at the Checkout and on your Order Confirmation email.

Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

We guarantee your satisfaction. All of our products come with a 15 day no quibble guarantee.

If you need to get in contact with us for any reason, please send an email to hello@plainlazy.com and we'll help in any way that we possibly can. Please note that although every effort will be made to reply to your email within 2 working days, in busy periods (Christmas and special offers - see below) we may take longer to reply to your email.

In the unlikely event that we have made a mistake with your order, please contact us and we will arrange to send you the correct item. If you would like to return your item for any reason, please send it back to us within 14 days of receiving your order. For Christmas orders, our returns period is extended until 15th January. PLEASE NOTE: WE ONLY ACCEPT ITEMS BACK IF THEY ARE RETURNED TO US IN THE ORIGINAL CONDITION WITH THE TAGS STILL ATTACHED. FOR HYGIENE REASONS WE ARE UNABLE TO REFUND OR EXCHANGE UNDERWEAR.

A returns form is included with your order on the back of the dispatch note which must be sent back with the item/s you wish to return. If you have misplaced your form, you can download and print it from here. Please indicate on the form if you would like a refund or an exchange.

Returns are free within the UK for full-priced items only. Please go to http://www.royalmail.com/track-my-return/create/1416 to create a freepost returns label. There are no free returns on sale items, discounted items or international orders. You may still return these items for any reason but you will need to cover the return postage costs yourself. BUT - If the item you wish to return is a skateboard, please contact us via email so that we an arrange a courier collection instead.

Please return items to Plain Lazy, Westacott Road, Barnstaple, EX32 8AW. Please obtain proof of posting from the Royal Mail when returning items as we are not liable for loss or damage in transit. We are unable to retrieve packages returned to us being held by the Royal Mail with insufficient postage applied.

If you wish to return an item purchased within an offer or bundle the value of that product for exchange or refund will be calculated accordingly. For example: A free tee shirt with any pair of jeans bundle - returning the jeans would invalidate the offer so will result in a full price charge for the t-shirt.


Terms & Conditions for Coupon Codes & Offers:

Please note that free delivery coupon codes are only valid for UK deliveries. International orders placed using free UK delivery codes will not be sent. Instead, we will contact you via email and/or phone and either arrange to take payment for the delivery or offer you a full refund on the order. We apologise for any inconveniences that this may cause but due to the substantial delivery charges for international shipping, we simply cannot offer free delivery on those orders.
From time to time Plain Lazy (Holdings) Ltd may run a promotion for free International delivery based on certain criteria, at which point International delieveries will of course be sent for free. However, please note that Free Internationl Delivery will not be valid on any of the following items: Beanbags or DIY Beanbags, Skateboards, Skate Pads, Posters, Stickers or mugs. Plain Lazy (Holdings) Ltd reserves the right to cancel/refund any order where Free International delivery is claimed but which contains any of the previously mentioned products. If the coupon does not stipulate that it includes international (outside of the UK) delivery, it does not I'm afraid.

The 5 mystery tees will comprise of 5 mens or 5 womens t-shirts, all with a full retail value of £22 each, a total RRP of £110 (68% discount). Size can be chosen but colours and designs will be selected by us. The Mystery Tee Pack can be returned in full for an exchange of size or full refund but we cannot exchange for different colours or designs unfortunately. Every effort will be made to send a mix of designs and colours within each mystery pack. However, if more than 1 pack is ordered, we cannot guarantee that we will be able to mix designs and colours across all of the packs but will always try our best to do so. Plain Lazy (Holdings) Ltd reserves the right to end this offer at any point and the offer is strictly subject to stock.
Please note that orders will be dispatched as soon as possible but allow up to 15 working days of the order placement date for delivery, although this is not guaranteed.
Please also note that unfortunately any free delivery codes are ONLY valid for UK delivery addresses and NOT international delivery addresses. If an order is placed using a free delivery code and the delivery address is an international address, we will have to contact you to either arrange further payment for international delivery or to cancel the order. Apologies for any inconvenience this may cause.

Design Of the Month products are printed in bulk half way through the month and hence delivery will take slightly longer than our normal delivery periods. We aim to ship out all orders from the middle of each month so delivery could be 15 working days from the date of purchase. Apologies for any inconvenience this may cause.

Only one promotion or coupon code may be used per order. Discount codes are not valid on our sale items or items which are part of another promotional offer e.g. multi-buy offer. Unfortunately we are unable to apply discounts to orders retrospectively. Living Social promotional codes are only valid for use with Plain Lazy branded product. PLEASE NOTE: if discounts deducted after applying promotional codes are not correct, we reserve the right to recalculate the cart value after the transaction has been made. should this occur, we will contact you to arrange either a readjustment of goods delivered, extra payment or a refund.

This offer means that you can add any 2 t shirts which are part of the deal to your basket, and the total of the two t shirts will re-calculate to £35. You can add multiple items to your basket and the deal will still work. Only one promotion or coupon code may be used per order. The offer cannot be used in conjunction with any other offer running at this time. Plain Lazy (Holdings) Ltd reserves the right to discontinue any offer at any point. The offer is not valid on special price or sale items. Items can be exchanged for a different size by using the form on the back of the invoice slip included in the delivery. Unfortunately we are unable to apply discounts to orders retrospectively. Have a nice day!

Offers including 'Buy 1 get 1 free' mean that you can add 2 items/products to your basket, and the cheapest of the two items will come free. When multiple items are added to your basket the cheapest items will come free. Only one promotion or coupon code may be used per order. Discount codes are not valid on our outlet stock items or items which are part of another promotional offer e.g. multi-buy offer. Unfortunately we are unable to apply discounts to orders retrospectively.